NICE Announces Engage Release 7
NICE announced today the release of Engage 7. Engage 7 is an enterprise class contact centre recording solution with quality assurance capabilities and real-time authentication.
Incorporating all recent Engage 6.x developments and more, Engage 7 is a new software version, up-to-date with the latest market requirements. It brings smooth integration into cloud service provider’s data centres and a collection of supported feature enhancements for seamless work-from-home needs, such as reduced screen recording bandwidth consumption, audio loss detection and unified collaboration platform real-time recording integrations.
Engage 7 expands usability and efficiency with broader coverage of resilient recording as well as an extensive technology refresh including the implementation of customer unique feature requests.