With Xentrax’s CCaS offering, all types of customer interactions are being recorded including voice, screens, chat, emails or voice mails. Interactions between agents and customers are recorded and stored for a set retention period.
The Solution provides for a powerful search engine that lets those with the appropriate permission to quickly find and playback the right interaction. Filter criteria’s include the call type, date stamp, queue name, agent, DNIS, ANI, customer account number and other types of metadata including customizable fields.
To learn more about how we can help, please contact Xentrax today.