Workforce Optimization Solutions
Delivering premium customer service is a powerful competitive differentiator in today’s marketplace, which means the performance of your contact centre is crucial to the success of your business. Workforce Optimization (WFO) solutions not only drives performance improvements and operational efficiencies in your people and processes but also powers Customer Satisfaction, First Contact Resolution and Customer Effort and other key metrics that directly impact company revenues and profitability.
Xentrax offers unified, centrally managed platforms for multichannel interaction analysis, with real-time agent support and contact center performance management capabilities, process automation, customer feedback and analytics that delivers relevant, accessible customer intelligence to the organization. Our WFO solutions lets you can uncover and understand the meaning of your company’s interactions with your customers with the end goal of delivering outstanding customer experiences.