Automation and Guidance
Across industries, organizations rely on routine, repetitive processes to achieve their business goals. These mundane, everyday processes keep the business running smoothly in the contact centre and back office and across. They’re often inefficient, repetitive and can lead to both agent and customer frustration They typically require employees to navigate between various systems, copying and pasting as they go and lead to customers having to repeat information.
Conversely, for more complex interactions, agent guidance can power greater agent efficiencies, accuracy and compliance. Our solutions takes process automation to a higher level by delivering real-time contextual guidance and automation of repetitive tasks directly to the front and back office agents’ desktops.
Automation and guidance solutions are helping organizations releasing their employees from repetitive, unproductive processes, leading to significant benefits including reduced handle time and costs, improved SLAs and happier customers and employees.
To learn more about how we can help, please contact Xentrax today.