Meet Xentrax’s Technology Partners

NEC Corporation

Ever since its establishment in 1899, the NEC Group, with uncompromising integrity and under the motto of “Better Products, Better Services,” has strived to create products and services that provide value to our customers.

The NEC Group is focused on leveraging its strengths in information and communications technology (ICT) to promote digital transformation to change our lives and businesses for the better, and to offer Solutions for Society that increase the sophistication of infrastructure systems and services that are indispensable to society.

NICE Systems

NICE Systems (NASDAQ: NICE) protects peoples’ money, ensures their safety and improves their experiences.

Many of the world’s leading companies and organizations are expected to manage these critical elements of modern living.  To do so, they are tapping into the power of data, which has become ubiquitous in both business and life.  These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.

Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information.  Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions.  Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what’s happening in real time, they can predict what will be.

NICE has over 6,500 employees and a presence in more than 150 countries.  Our team is proud of their many achievements.  NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100.  When it comes to turning information overload into practical business value, no one else comes close to NICE.

OpenText Corporation

OpenText Corporation (TSX:OTC) (NASDAQ:OTEX) helps companies unleash the power of their information and builds their digital information.

OpenText Workforce Optimization Software has a 32-year history of innovation, holding 24 contact center technology patents, and providing enterprise contact center customers around the world with call recording, integrated workforce optimization and advanced analytics.  OpenText’s WFO solution, Qfiniti, is a modular suite that includes tools designed to optimize workforce management, quality monitoring, liability and compliance recording, coaching and eLearning, performance management, and surveying.

OpenText Explore is the company’s speech and Voice of Customer analytics product that enables the enterprise to gain customer behavior insights in multichannel, multi-language contact center environments.  Together, these solutions help enterprise contact centers achieve competitive differentiation in their markets by delivering premium customer service.

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