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Xentrax partners with NICE Systems to bring Back Office Productivity Summit to Toronto [October 8, 2013 at the Fairmont Royal York]. Xentrax is proud to sponsor the NICE Back Office Productivity Summit in Toronto featuring Industry Experts such as Vicki Herrell, Executive Director at Society of Workforce Planning Professionals and Paul Leamon, Director of Solutions Management at NICE systems.

Xentrax sponsoring Customer Response Summit at Westin Harbour Castle in Toronto – June 17 to 19, 2013.

The NICE User Group’s 2013 global annual conference is at the Walt Disney World Swan and Dolphin in Orlando, Florida on April 22 through to April 25. This annual event, held in conjunction with the NICE User Group (NUG), is the industry’s leading customer conference, bringing together more than 1,500 customers and industry leaders. Last year in Nashville, attendees enjoyed a conference filled with valuable content and fun activities.

Related Post: NICE User Group’s 2013 global annual conference

Xentrax to attend Contact Atlantic’s 13th Annual Conference and Exposition held at the Delta Brunswick Hotel in Saint John New Brunswick on November 7 and 8.

A Major US Regional Bank based in the Mid West selected Xentrax to supply and deploy Qfiniti call recording at multiple sites in Illinois to replace their existing call recording infrastructure.  Qfiniti has been deployed to record all conversations in a mixed VoIP and TDM environment.

DMG Consulting released its 2012 Contact Center Workforce Management Report today.  The report highlights IEX’s perfect 5 out of 5 score in overall customer satisfaction – a 14% higher score than its closest competitor.  IEX scored a perfect score in Ease of Setup/Use/Maintenance, System Flexibility, Forecasting Accuracy, Scheduling Features and Flexibility, Real-time capabilities as well as six other categories surveyed.  DMG also reported that IEX was the leading Workforce Management solution by market share.

A Canadian Telecom Company enlists Xentrax to assist in designing their existing Call Recording and Quality Management system in support of their Remote Agent initiative.  Xentrax designed a simple and seamless extension to their exiting technology that extends their Qfiniti functionality to the Company’s new and growing remote agent population.

Xentrax Session at Telecom 2013 in Toronto

Western Financial selects Xentrax to deploy IEX Workforce Management at its Winnipeg Contact Centre Operations.

OpenText, an HP Company releases Qfiniti v3.5 SP2 Update 3. Feature enhancements include new integrations, live monitoring enhancements, screen recording efficiencies, as well as new enhancements to utilities and the Qfiniti API. Please consult with your Account Executive for details.

OpenText positioned in Leaders Quadrant of the 2011 Magic Quadrant for Enterprise Information Archiving