Xentrax to attend Contact Atlantic’s 13th Annual Conference and Exposition held at the Delta Brunswick Hotel in Saint John New Brunswick on November 7 and 8.

A Major US Regional Bank based in the Mid West selected Xentrax to supply and deploy Qfiniti call recording at multiple sites in Illinois to replace their existing call recording infrastructure.  Qfiniti has been deployed to record all conversations in a mixed VoIP and TDM environment.

DMG Consulting released its 2012 Contact Center Workforce Management Report today.  The report highlights IEX’s perfect 5 out of 5 score in overall customer satisfaction – a 14% higher score than its closest competitor.  IEX scored a perfect score in Ease of Setup/Use/Maintenance, System Flexibility, Forecasting Accuracy, Scheduling Features and Flexibility, Real-time capabilities as well as six other categories surveyed.  DMG also reported that IEX was the leading Workforce Management solution by market share.

A Canadian Telecom Company enlists Xentrax to assist in designing their existing Call Recording and Quality Management system in support of their Remote Agent initiative.  Xentrax designed a simple and seamless extension to their exiting technology that extends their Qfiniti functionality to the Company’s new and growing remote agent population.

Xentrax Session at Telecom 2013 in Toronto

Western Financial selects Xentrax to deploy IEX Workforce Management at its Winnipeg Contact Centre Operations.