IEX ranks highest in Customer Satisfaction according to new Report
DMG Consulting released its 2012 Contact Center Workforce Management Report today. The report highlights IEX’s perfect 5 out of 5 score in overall customer satisfaction – a 14% higher score than its closest competitor. IEX scored a perfect score in Ease of Setup/Use/Maintenance, System Flexibility, Forecasting Accuracy, Scheduling Features and Flexibility, Real-time capabilities as well as six other categories surveyed. DMG also reported that IEX was the leading Workforce Management solution by market share.