A Major US Regional Bank based in the Mid West selected Xentrax to supply and deploy Qfiniti call recording at multiple sites in Illinois to replace their existing call recording infrastructure. Qfiniti has been deployed to record all conversations in a mixed VoIP and TDM environment.
DMG Consulting released its 2012 Contact Center Workforce Management Report today. The report highlights IEX’s perfect 5 out of 5 score in overall customer satisfaction – a 14% higher score than its closest competitor. IEX scored a perfect score in Ease of Setup/Use/Maintenance, System Flexibility, Forecasting Accuracy, Scheduling Features and Flexibility, Real-time capabilities as well as six other categories surveyed. DMG also reported that IEX was the leading Workforce Management solution by market share.
A Canadian Telecom Company enlists Xentrax to assist in designing their existing Call Recording and Quality Management system in support of their Remote Agent initiative. Xentrax designed a simple and seamless extension to their exiting technology that extends their Qfiniti functionality to the Company’s new and growing remote agent population.
Xentrax Session at Telecom 2013 in Toronto
Western Financial selects Xentrax to deploy IEX Workforce Management at its Winnipeg Contact Centre Operations.
OpenText, an HP Company releases Qfiniti v3.5 SP2 Update 3. Feature enhancements include new integrations, live monitoring enhancements, screen recording efficiencies, as well as new enhancements to utilities and the Qfiniti API. Please consult with your Account Executive for details.
OpenText positioned in Leaders Quadrant of the 2011 Magic Quadrant for Enterprise Information Archiving
Visit Xentrax at Contact Atlantic’s 2010 Conference at Moncton’s Delta Beausejour on October 19 and 20.
Xentrax Customer Appreciation Golf Day at Bolton’s Glen Eagle Golf Club on Thursday September 30, 2010