Dynamic Notifications
Our Dynamic Notification feature allows companies to send outbound voice, SMS and email notifications so that they can contact their customers using their preferred method of communication – or choose the most appropriate one.
Whether you use outbound notification for upsell, collections, appointment scheduling, customer care surveys or collections, highly versatile Dynamic Notification capabilities can be leveraged to deliver best-in-class results in any industry.
Top features include:
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- Voice, SMS, and email capable
- Easy to use customizable and data-driven campaigns
- Buildable library of notification templates
- Appointment reminders with the option to confirm or connect to an agent for rescheduling
- Tightly integrated with Contact Center Features
- Live dashboard reporting on campaign status
- Ability to export reporting on completed campaigns
- Text-to-speech voice notifications in 6 “voices” with English, French, and Spanish options
- Highly scalable
To learn more about how we can help, please contact Xentrax today.