Improving customer interaction performance and efficiency requires the business to optimize its people, processes and technology while reducing costs in the contact centre. To meet these goals, contact centre and IT managers must work together to eliminate complex processes and consolidate multiple and disparate systems into a single, unified solution – Qfiniti Customer Interaction Suite.
Qfiniti provides a contact centre with an ability to use a reliable and robust call recording and workforce management solution.
Qfiniti is an integrated customer interaction suite that enables contact centre supervisors to measure, improve and track performance and manage all contact centre data through a centralized system. Qfiniti allows users to monitor a wide range of metrics, such as customer satisfaction levels, quality, compliance, agent skills and customer trends all from a single interface and deploy performance assessments and effective training directly to the agent’s desktop.
This full suite of contact centre tools works together in a seamless flow to improve efficiency and enhance the quality of service being delivered. The Qfiniti suite includes a full range of components to provide the industry’s most comprehensive suite for contact centre management and optimization.