Contact Centre as a Service
Today’s contact centres are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact centre implementations a daunting task. In order to help our customers ensure that their contact centre fully realizes all of its goals, Xentrax offers a flexible, scalable, leading Contact Centre Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.
Unlike traditional on-premise systems, Xentrax’s Contact Centre can be up and running within days, not months. Rapid deployment together with the latest, most advanced contact centre tools and technology allows our customers to differentiates themselves from their competition where it matters – better customer experiences.
Our customers no longer require bulky on-site equipment nor will they have to deal with the inherent costs to maintain their premise equipment, Our experts are available to help you every step of the way as you transition to the cloud and as you continue to grow your business.
Xentrax provides a best-in-class customer experience with a contact centre solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times. Our Solution offers:
- Support for multi-site contact centres and remote agents
- Centralized management from one portal, accessible anywhere, any time
- The ability to keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
- Easily managed customizable agent skillsets and statuses
- Centralized handling of web chat, email, and SMS in a single application with our omnichannel capabilities
- Enhanced audience engagement with outbound dialing and advanced outreach campaign capabilities
- Post-call surveys to measure satisfaction
- Quick and easy integrations with CRM and WFM systems
- And much more…