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Xentrax sponsoring Customer Response Summit at Westin Harbour Castle in Toronto NICE User Group’s 2013 global annual conference Xentrax to attend Contact Atlantic’s 13th Annual Conference and Exposition Xentrax to supply and deploy Qfiniti call recording IEX ranks highest in Customer Satisfaction according to new Report A Canadian Telecom Company enlists Xentrax to assist in designing their existing Call Recording and Quality Management Western Financial selects Xentrax to deploy IEX Workforce Management OpenText, an HP Company releases Qfiniti v3.5 SP2 Update 3 OpenText positioned in Leaders Quadrant of the 2011 Magic Quadrant for Enterprise Information Archiving NICE to Acquire Merced Systems, the Leader of Service and Sales Performance Management Solutions

Xentrax sponsoring Customer Response Summit at Westin Harbour Castle in Toronto

Xentrax sponsoring Customer Response Summit at Westin Harbour Castle in Toronto – June 17 to 19, 2013.

NICE User Group’s 2013 global annual conference

The NICE User Group’s 2013 global annual conference is at the Walt Disney World Swan and Dolphin in Orlando, Florida on April 22 through to April 25. This annual event, held in conjunction with the NICE User Group (NUG), is the industry’s leading customer conference, bringing together more than 1,500 customers and industry leaders. Last year in Nashville, attendees enjoyed a conference filled with valuable content and fun activities.

Xentrax to attend Contact Atlantic’s 13th Annual Conference and Exposition

Xentrax to attend Contact Atlantic’s 13th Annual Conference and Exposition held at the Delta Brunswick Hotel in Saint John New Brunswick on November 7 and 8.

Xentrax to supply and deploy Qfiniti call recording

A Major US Regional Bank based in the Mid West selected Xentrax to supply and deploy Qfiniti call recording at multiple sites in Illinois to replace their existing call recording infrastructure.  Qfiniti has been deployed to record all conversations in a mixed VoIP and TDM environment.

IEX ranks highest in Customer Satisfaction according to new Report

DMG Consulting released its 2012 Contact Center Workforce Management Report today.  The report highlights IEX’s perfect 5 out of 5 score in overall customer satisfaction – a 14% higher score than its closest competitor.  IEX scored a perfect score in Ease of Setup/Use/Maintenance, System Flexibility, Forecasting Accuracy, Scheduling Features and Flexibility, Real-time capabilities as well as six other categories surveyed.  DMG also reported that IEX was the leading Workforce Management solution by market share.

A Canadian Telecom Company enlists Xentrax to assist in designing their existing Call Recording and Quality Management

A Canadian Telecom Company enlists Xentrax to assist in designing their existing Call Recording and Quality Management system in support of their Remote Agent initiative.  Xentrax designed a simple and seamless extension to their exiting technology that extends their Qfiniti functionality to the Company’s new and growing remote agent population.

Western Financial selects Xentrax to deploy IEX Workforce Management

Western Financial selects Xentrax to deploy IEX Workforce Management at its Winnipeg Contact Centre Operations.

OpenText, an HP Company releases Qfiniti v3.5 SP2 Update 3

OpenText, an HP Company releases Qfiniti v3.5 SP2 Update 3. Feature enhancements include new integrations, live monitoring enhancements, screen recording efficiencies, as well as new enhancements to utilities and the Qfiniti API. Please consult with your Account Executive for details.

OpenText positioned in Leaders Quadrant of the 2011 Magic Quadrant for Enterprise Information Archiving

OpenText positioned in Leaders Quadrant of the 2011 Magic Quadrant for Enterprise Information Archiving