In today’s complex, overcrowded and hyper-connected marketplace where the customer now controls the conversation, a superior customer experience serves more than ever to differentiate your company brand. And you know that delighting your customers must begin with attentive listening to what they have to say about your company, products and services. Not only will an effective Voice of the Customer program provide the integral listening mechanism for improving customer experience but it will position the contact center where it rightfully belongs in any VoC program – at the center – because your agents have always been the frontline for handling your critical customer interactions.
In this webcast you will gain insight into:
Business imperatives that drive VoC programs
Challenges for VoC at Big Data scale
Omnichannel analytics for the contact center
Cases studies of successful contact center VoC programs
Join Steve Graff, Chief Technical Architect for HP Qfiniti, and Henry Eakland, Director Product Marketing, for a timely and informative discussion about the challenges and benefits of managing a comprehensive VoC program within the contact center. Register now and learn how to put your contact center at the center of a powerful Voice of the Customer program.