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News

HP announces the release of version 10.3 of its Qfiniti Workforce Optimization (WFO) software suite. Xentrax acquires Sensus’s NICE portfolio HP announces HP Engage Customer Conference HP Qfiniti 10 – Put the Contact Center at the center of you VoC Program Webcast Xentrax in Moncton Xentrax Session at Telecom 2013 in Toronto Turn Big Data Into A Big Win For The Contact Center Xentrax partners with NICE Systems Xentrax sponsoring Customer Response Summit at Westin Harbour Castle in Toronto NICE User Group’s 2013 global annual conference

HP announces the release of version 10.3 of its Qfiniti Workforce Optimization (WFO) software suite.

HP Software today announced significant enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers manage call recording, agent productivity and customer engagement including support for Windows 2012 Server and expanded connectivity to Cisco and Genesys platforms.

Xentrax acquires Sensus’s NICE portfolio

Effective November 20, 2014, Xentrax has acquired the NICE portfolio of Sensus Communication Solutions, Inc.A NICE partner since 2006, Xentrax is committed to providing the market place with a service-oriented alternative to its diverse clients across Canada and the United States.

HP announces HP Engage Customer Conference

Qfiniti Users, here’s your chance to meet and network with the HP Team responsible for bringing you the Marketing Optimization, Information Analytics, Call Center and Customer Communications Management (CCM) portfolio as well as other Users. The HP OpenText User Conference – HP ENGAGE – will focus on Customer Experience Solutions providing attendees a comprehensive approach to transforming customer experience. Join us at the JW Marriot Desert Ridge Resort & Spa in Phoenix, Arizona this coming September 21 to 23.

HP Qfiniti 10 – Put the Contact Center at the center of you VoC Program Webcast

In today’s complex, overcrowded and hyper-connected marketplace where the customer now controls the conversation, a superior customer experience serves more than ever to differentiate your company brand. And you know that delighting your customers must begin with attentive listening to what they have to say about your company, products and services. Not only will an effective Voice of the Customer program provide the integral listening mechanism for improving customer experience but it will position the contact center where it rightfully belongs in any VoC program – at the center – because your agents have always been the frontline for handling your critical customer interactions.

In this webcast you will gain insight into:

Business imperatives that drive VoC programs
Challenges for VoC at Big Data scale
Omnichannel analytics for the contact center
Cases studies of successful contact center VoC programs
Join Steve Graff, Chief Technical Architect for HP Qfiniti, and Henry Eakland, Director Product Marketing, for a timely and informative discussion about the challenges and benefits of managing a comprehensive VoC program within the contact center. Register now and learn how to put your contact center at the center of a powerful Voice of the Customer program.

Xentrax in Moncton

Come visit Xentrax in Moncton [November 6 & 7] at the 2013 Contact Atlantic show. Contact Atlantic is the largest contact centre conference and Expo east of Montreal drawing over 250 contact centre professionals from across Canada as well as delegates from the US and Europe.

Xentrax Session at Telecom 2013 in Toronto

Attend Xentrax Session at Telecom 2013 in Toronto on “Using Meaning Based Computing to Drive Agile Customer Experiences” Today’s contact centre, mobile, web, video, social media and other emerging technologies have given a new, stronger voice to your customers. Regardless of the many technologies employed across different channels and devices, your customers are demanding multi-channel agility.

Turn Big Data Into A Big Win For The Contact Center

Turn Big Data Into A Big Win For The Contact Center – Webcast by American Marketing Association (AMA) & HP OpenText. Much more than a buzz word, Big Data is a very real business challenge, especially for the enterprise trying to deal with the exponentially increasing volume of data that must be managed by CRM systems.

Xentrax partners with NICE Systems

Xentrax partners with NICE Systems to bring Back Office Productivity Summit to Toronto [October 8, 2013 at the Fairmont Royal York]. Xentrax is proud to sponsor the NICE Back Office Productivity Summit in Toronto featuring Industry Experts such as Vicki Herrell, Executive Director at Society of Workforce Planning Professionals and Paul Leamon, Director of Solutions Management at NICE systems.

Xentrax sponsoring Customer Response Summit at Westin Harbour Castle in Toronto

Xentrax sponsoring Customer Response Summit at Westin Harbour Castle in Toronto – June 17 to 19, 2013.

NICE User Group’s 2013 global annual conference

The NICE User Group’s 2013 global annual conference is at the Walt Disney World Swan and Dolphin in Orlando, Florida on April 22 through to April 25. This annual event, held in conjunction with the NICE User Group (NUG), is the industry’s leading customer conference, bringing together more than 1,500 customers and industry leaders. Last year in Nashville, attendees enjoyed a conference filled with valuable content and fun activities.