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Xentrax acquires Sensus’s NICE portfolio HP announces HP Engage Customer Conference HP Qfiniti 10 – Put the Contact Center at the center of you VoC Program Webcast

Xentrax acquires Sensus’s NICE portfolio

Effective November 20, 2014, Xentrax has acquired the NICE portfolio of Sensus Communication Solutions, Inc.A NICE partner since 2006, Xentrax is committed to providing the market place with a service-oriented alternative to its diverse clients across Canada and the United States.

HP announces HP Engage Customer Conference

Qfiniti Users, here’s your chance to meet and network with the HP Team responsible for bringing you the Marketing Optimization, Information Analytics, Call Center and Customer Communications Management (CCM) portfolio as well as other Users. The HP OpenText User Conference – HP ENGAGE – will focus on Customer Experience Solutions providing attendees a comprehensive approach to transforming customer experience. Join us at the JW Marriot Desert Ridge Resort & Spa in Phoenix, Arizona this coming September 21 to 23.

HP Qfiniti 10 – Put the Contact Center at the center of you VoC Program Webcast

In today’s complex, overcrowded and hyper-connected marketplace where the customer now controls the conversation, a superior customer experience serves more than ever to differentiate your company brand. And you know that delighting your customers must begin with attentive listening to what they have to say about your company, products and services. Not only will an effective Voice of the Customer program provide the integral listening mechanism for improving customer experience but it will position the contact center where it rightfully belongs in any VoC program – at the center – because your agents have always been the frontline for handling your critical customer interactions.

In this webcast you will gain insight into:

Business imperatives that drive VoC programs
Challenges for VoC at Big Data scale
Omnichannel analytics for the contact center
Cases studies of successful contact center VoC programs
Join Steve Graff, Chief Technical Architect for HP Qfiniti, and Henry Eakland, Director Product Marketing, for a timely and informative discussion about the challenges and benefits of managing a comprehensive VoC program within the contact center. Register now and learn how to put your contact center at the center of a powerful Voice of the Customer program.