Xentrax Solutions
Interaction Recording
Whether it be for Quality Management, Compliance or for Regulation purposes, Xentrax has been providing innovative and reliable enterprise interaction recording solutions to meet your requirements for over 20 years.
Desktop Analytics
Undue effort on the part of your customers in interacting with your organization can have grave results on your Company's bottom line. By monitoring agent desktop activities you know have precise details on how work is flowing - and when it is not.
Interaction Analytics
Today's contact centres house volumes of information about your customers as well as the performance of you agents', processes and technologies. Interaction Analytics and consolidate and organize it.
Customer Feedback
Service-driven organizations spend tremendous amounts of time and money to find, win and retain their customers. Our customer feedback solutions can provide immediate customer feedback and offer a direct link between agent performance and customer satisfaction scores
Workforce Management
The performance of your contact centre affects the satisfaction and loyalty of your customers. It has a direct impact on the bottom line of your business. Utilizing WFM technologies to leverage operational efficiencies and inspire customer satisfaction and loyalty.
eLearning
Agent training is a critical element in any successful customer contact centre. An effective training program should incorporate the ability to target learning based upon the most current quality and performance evaluations.
Next Generation Call and Multimedia Recording
For Public Safety Answering Points (PSAP) and Command Centres, the recording of interactions are mission critical - they require solutions that purpose built for these environments. Xentrax has the recording and storage solution.
Quality Assurance
Xentrax's offers quality assurance solutions that are specifically designed for Public Safety Answering Points (PSAP) and Command Centres, enabling the evaluation of everything from a single interaction to complex incidents involving multiple channels, interactions and people.
Incident Reconstruction
Multi-channel capture and reconstruction provides a single complete, true record and reconstruction of the interactions between citizens, 9-1-1 centers and first responders around an incident.
Reporting & Analytics
Xentrax's solution for Public Safety Answering Point (PSAP) and Command Centres enable you to monitor and improve long-term performance via a series of pre-defined, chart-based customizable call volume and evaluation reports.
CAD Integration
When deployed Computer Aided Dispatch (CAD) system integration, Xentrax's Public Safety and Command Centre offering delivers elevated incident tracking, reporting and quality assessment of emergency and other mission critical communications.
Evidence Request Automation
The power of intelligent collaboration makes faster and more accurate analysis of cross jurisdictional incidents possible. Xentrax's Evidence Request Automation Solution allows stakeholders to consolidate everything with ease.
NEC NeoFace
Our Facial Recognition Solution helps reduce the risk of security threats by integrating face matching technology with video surveillance input while checking individuals against known photographic watch lists, and producing real-time alerts.
You’ve got questions, we’ve got answers.
Since 1985, Xentrax has been offering a uniquely focused alternative in the North American Marketplace with the most skilled professionals in the industry. Xentrax customizes your solution and ensures that the deployment seamlessly integrates to your existing platforms and technologies, providing the most optimal return on investment.
Xentrax has chosen solutions best suited for the unique applications and specific requirements of our customers. Xentrax partners with contact centre and customer interaction software developers that have a customer proven track record of success and innovation and that are strongly committed to our customers’ success.
Xentrax delivers what is right for you. For over 25 years our certified Project Managers, Trainers and Technicians, combined with our Service and Support Team, have shared a passion for customer satisfaction. Our long-standing customer relationships are a testimonial to our success.
Our Recent News
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A Technology Roadmap for Call Centre Professionals
Xentrax Inc. Change is the only constant" - Greek Philosopher, Heraclitus It would be quite the challenge to find an industry that has seen…
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Xentrax Is Excited To Be Participating As A Gold Sponsor of GTACC’s 2018 Annual Conference In Our backyard – The Pearson Convention Centre in Brampton on Thursday, November 8.
On Thursday, November 8th, 2018, come join Xentrax at Pearson Convention Centre [2638 Steeles Avenue East] in Brampton the Greater Toronto Area's Contact Centre (GTACC)…
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Xentrax Announces Participation in APCO and CITIG 2018
Xentrax announces participation in 2018 APCO (November 5-8, 2018) and CITIG (December 2-5, 2018) Shows. Xentrax is excited to be participating in both the Association of…
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